01 / OperationsLoss Recovery
Grew recovery revenue while reducing operational effort.
I led the Loss Recovery team to year-on-year growth in annual revenue in FY26.
Total operational effort fell, measured using work volumes and handle time.
Operations · Data · Technology · Delivery
I'm Henry.I build better ways to work.
I lead teams, build tools and turn complex operational problems into measurable results. At Macquarie, I helped deliver over $25m in measured FY26 outcomes across recovery revenue and portfolio transaction value.
HenrySydney, Australia
Results
Selected results.
FY26 results: annual recovery revenue grew while operational effort fell, and two strategies added multi-million-dollar value to a portfolio transaction.
Work
Selected work.
02 / CommercialPortfolio transaction
Added multi-million-dollar value to a portfolio transaction.
With my team and stakeholders, I designed and implemented two strategies ahead of the transaction.
I measured their results in a Power BI dashboard I built and managed the Operations workstream.
03 / Problem solvingTransaction data
Identified and helped rectify a material overcharge.
I used transaction data to identify an overcharge issue that had previously been dismissed.
I worked with stakeholders to validate the finding and rectify the charge.
Experience
Education
Bachelor of Science (Chemistry)
The University of Sydney
Experience.
Consistently strong performance reviews across FY24–FY26.
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Senior Associate, Financial Assistance & Collections
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Contact
Get in touch.
I'm open to roles in fintech, software and growing businesses across operations, data and delivery.